Microsoft Customer Success – AI Business Solutions

Power Platform and Dynamics 365 CE Service Offerings

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Ryan Anderson

Outcome-driven solutions to reduce your time to value

  • Protect your organization
  • Accelerate your outcomes
  • Be empowered to do more

Looking for Copilot titles? Go here!

  1. Power Platform
    1. Assess
    2. Learn & Activate
      1. Technical Update Briefing
      2. Makers
      3. Administration and Governance
  2. Dynamics 365
    1. Assess
    2. Learn & Activate
      1. Dynamics 365 Sales
      2. Dynamics 365 Customer Service
      3. Dynamics 365 Contact Center
      4. Dynamics 365 Customer Insights
      5. Dynamics 365 Field Service
  3. Copilot
    1. Dynamics 365 Sales
    2. Dynamics 365 Customer Service
    3. Dynamics 365 Customer Insights
    4. Dynamics 365 Field Service
    5. Power Platform
Designated Engineering Portfolio
Success Assessment for Business Applications

Power Platform

Enhanced Designated Engineering Business Applications Power Platform

Designated Engineering for Power Platform – PACE

Click into the datasheets below to see our full list of service offerings in the following categories. Note that for some categories, multiple services are listed in the same datasheet/category.  Each offering in the group is delivered separately and has a different duration, scope, and schedule.

Assess

Power Platform – Dataverse Storage Capacity Assessment
Assessment – Power Platform and Dynamics 365 – Security Review
Change Readiness Assessment

Learn & Activate

Technical Update Briefing

Technical Update Briefing – Power Platform
Technical Update Briefing – Wave Release for Dynamics 365 and Power Platform

Makers

WorkshopPLUS – Power Platform – Model-Driven Apps for Makers
WorkshopPLUS – Power Platform – Introduction to Power Apps & Power Automate for Dataverse
WorkshopPLUS – Power Platform – Developer Extensibility
Workshop – Power Platform Canvas App Advanced Development
Activate – Power Platform – Building a Power App
WorkshopPLUS – Power Platform – PowerApps for Power User
Activate – Power Platform – AI Builder
WorkshopPLUS – Microsoft Power Automate: Power User
Activate – Power Platform Desktop Flows
Activate – Power Platform Low Code – Process Mining
WorkshopPLUS – Power Platform: Copilot Studio
Activate – Power Platform – Copilot Studio
Activate – Power Platform – Copilot for Makers
WorkshopPLUS – Power Platform – Power Automate with Dataverse & Dynamics 365
WorkshopPLUS – Power Platform – Power Pages

Activate – Power Platform: Power Pages

WorkshopPLUS – Power Platform – ALM with Dataverse
Activate – Power Platform: ALM with Dataverse
ALM for Power Platform – Advanced Scenarios

Administration and Governance

Adopting – Power Platform – Well-Architected Framework
WorkshopPLUS – Power Platform – Model-Driven Apps for Administrators
WorkshopPLUS – Power Platform – Dynamics 365 and Dataverse Troubleshooting
Activate – Power Platform: Dataverse Monitoring with Application Insights
Activate – Power Platform Governance with COE
Activate – Extending Power Platform Governance with CoE
Activate – Power Platform: Azure Synapse Link For Dataverse
WorkshopPLUS – Microsoft Power Platform for Administrators – 1 Day
WorkshopPLUS – Microsoft Power Platform for Administrators – 3 Day
Power Platform – Embark
Power Platform Kickstarter
Power Platform – Start
WorkshopPLUS_-_Power_Platform_-_Dataverse Security Model
Adopt – Power Platform – Tenant and Portfolio Management
Adopt – Power Platform – Azure Virtual Networks

Dynamics 365

Enhanced Designated Engineering (EDE) – Dynamics 365 Customer Engagement
Business Solution Accelerator (BSA) Designated Engineering
Technical Blocker Mitigation for Dynamics 365 Sales, Service, and Marketing

Assess

Dynamics 365 Customer Engagement Assessment
Dynamics 365 Customer Engagement Benchmark Assessment
Dynamics 365 Customer Engagement Migration Assessment
Dynamics 365 Customer Engagement Performance Review
Dynamics 365 Customer Engagement – Code Review – Foundational
Dynamics 365 Customer Engagement – Code Review – Advanced

Learn & Activate

Principles of Success By Design for Dynamics 365 Sales, Service and Marketing
Workshop – Power Platform – Dataverse and Power Apps Integration with Azure
Power Platform – Model Driven App Test Automation
Activate – Power Platform – Advanced Dataverse and Power Apps Monitoring
Operational Roles and Tasks for Dynamics 365
Cloud Success Plan for Dynamics 365
Value Realization Workshop – Dynamics 365
Architecture Design Review for Dynamics 365 Sales, Service, and Marketing
Solution Review for Dynamics 365 Sales, Service, and Marketing
Activate – Dynamics 365 Customer Engagement: Teams and Outlook Collaboration
WorkshopPLUS – Dynamics 365 Customer Engagement: Teams and Outlook Collaboration

Dynamics 365 Sales

Accelerate – Value Realization from Copilot for Sales with Dynamics 365
Activate – Copilot for Sales Integration with Third Party CRM_English
Activate – Dynamics 365 Sales – Copilot for Sales
WorkshopPLUS – Dynamics 365 Customer Engagement-Introduction to Sales
WorkshopPLUS – Dynamics 365 Sales Insights

Dynamics 365 Customer Service

Accelerate – Value Realization from Copilot for Customer Service with Dynamics 365
Workshop – Dynamics 365 Customer Engagement – OmniChannel for Customer Service
WorkshopPLUS – Dynamics 365 Customer Engagement Introduction to Customer Service 1 Day with Lab
Activate – Dynamics 365 Customer Service – Copilot
Activate – Dynamics 365 Customer Service – Omnichannel

Dynamics 365 Contact Center

Success Planning for Dynamics 365 Contact Center
Architecture Design for Dynamics 365 Contact Center
Activate – Dynamics 365 Contact Center
Dynamics 365 Contact Center – Design and Build Reporting
Success Assessment for Dynamics 365 Contact Center
Value Realization for Dynamics 365 Contact Center

Dynamics 365 Customer Insights

WorkshopPLUS – Dynamics 365 Customer Insights – Journeys
Activate – Dynamics 365 Customer Insights – Journeys: Outbound to Real-Time Transition
Accelerate – Value Realization from Copilot for Customer Insights – Journey with Dynamics 365
Workshop – Dynamics 365 Marketing – Advanced Features

Dynamics 365 Field Service

Activate – Dynamics 365 Field Service – Copilot
Activate – Dynamics 365 Field Service – Enabling Field Services
Accelerate – Value Realization from Copilot for Field Service with Dynamics 365

Copilot

Dynamics 365 Copilot Adoption Acceleration
Dynamics 365 Sales
Activate – Dynamics 365 Sales – Copilot for Sales_English
Accelerate – Value Realization from Copilot for Sales with Dynamics 365
Activate – Copilot for Sales with Third Party CRM
Dynamics 365 Customer Service
Accelerate – Value Realization from Copilot for Customer Service with Dynamics 365
Activate – Dynamics 365 Customer Service – Copilot
Dynamics 365 Customer Insights
Activate – Dynamics 365 Customer Insights – Copilot
Accelerate – Value Realization from Copilot for Customer Insights – Journeys with Dynamics 365
Accelerate – Value Realization from Copilot for Customer Insights – Data with Dynamics 365
Dynamics 365 Field Service
Activate – Dynamics 365 – Field Service – Copilot
Accelerate – Value Realization from Copilot for Field Service with Dynamics 365
Power Platform
WorkshopPLUS – Power Platform – Copilot Studio
Activate – Power Platform – CopilotStudio
Exploring Copilot Studio Governance
Activate – Copilot for Sales Integration with Third Party CRM

Activate – Power Platform – Copilot for Makers

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4 responses to “Power Platform and Dynamics 365 CE Service Offerings”

  1. Monitoring the Power Platform: Azure Monitor Community Artifacts – Microsoft Customer Success – Business Applications

    […] you are interested in learning more about specialized guidance and training for monitoring or other areas of the Power Platform, which includes a monitoring workshop, please contact your Microsoft representative for further […]

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  2. Dynamics 365 CE and Power Platform Monthly Update-November 2024 – Microsoft Customer Success – Business Applications

    […] Dynamics 365 Customer Engagement Assessment […]

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  3. Streamline Your Workflows Using Pre-Built Power Automate Solutions with Error Handling – Microsoft Customer Success – Business Applications

    […] Other service offerings can be found here. […]

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  4. Monitoring the Power Platform: Monitoring Power Pipelines for Resiliency – Microsoft Customer Success – Business Applications

    […] you are interested in learning more about specialized guidance and training for monitoring or other areas of the Power Platform, which includes a monitoring or ALM workshop, please contact your  Microsoft representative for […]

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